Returns and Exchange Policy

Dear Customers,

Thank you for shopping with Vicuna Threads. We are dedicated to providing you with high-quality products and exceptional customer service. To ensure a smooth experience, please review our Returns and Exchange Policy below. Should you have any questions or concerns, do not hesitate to reach out to our support team at support@vicunathreads.com.

General Conditions for Returns and Exchanges

  1. Eligibility:

    • Products can be returned within 7 days of delivery.
    • Items must be unused, unworn, unwashed, and undamaged.
    • Original packaging, tags, and labels must be intact.
    • Sale items and customized, made-to-order, or made-to-measure items are not eligible for return or exchange.

  2. Initiating a Return or Exchange:

    • Contact us at support@vicunathreads.com within 24 hours of receiving your product.
    • Provide your order number and details of the issue with the product.

  3. Return Process:

    • We will attempt to arrange a pickup from your registered address. If a pickup is not possible, you will need to ship the product back to us.
    • Send the courier receipt to support@vicunathreads.com for reimbursement of shipping costs (up to ₹150) in the form of store credits.
    • Upon receiving the product, it will be inspected by our Quality Checking team.
    • If approved, we will issue store credits equal to the product value or exchange the product for your desired size.

  4. Exchange Conditions:

    • Products can be exchanged once.
    • The availability of the replacement product is subject to stock availability on our website.

  5. Store Credits:

    • Store credits will be issued only after the product is received and validated.
    • Store credits are valid for 6 months from the date of issue.

  6. Shipping Charges:

    • Shipping charges for returned items are not refundable.

  7. Handling and Care:

    • Follow the care instructions provided with the product to avoid damage.
    • We are not responsible for damage due to improper care, such as washing a dry-clean-only item.

International Orders

  • Orders shipped internationally are not eligible for returns or exchanges.

Damaged or Defective Items

  • If your product arrives damaged or defective, email a photo of the damaged product to support@vicunathreads.com within 24 hours of delivery.

Address for Returns

Vicuna Threads (Return Department)
[Insert Address Here]
Office Hours: 10 AM to 6 PM IST, Monday to Friday
Closed on weekends, bank holidays, and public holidays.

Cancellation Policy

  • Cancellations are not accepted once an order has been placed. Please review your order carefully before finalizing your purchase.

Shipping Policy

  • Free shipping across India for all prepaid orders.
  • Cash on Delivery (COD) is available for orders above ₹999 without any additional charge.
  • Delivery timelines are typically between 4 to 7 working days.
  • Delays may occur due to factors beyond our control such as weather, strikes, or logistical issues. We will do our best to ensure timely delivery.

For any further questions or concerns, please contact our support team at support@vicunathreads.com. We appreciate your business and are here to assist you in any way we can.